Liberty VI looks forward to the future as it prepares for a new chapter in its history. The company will soon conclude its migration process and reassure its customers that it will overcome the transition’s challenges successfully.
Liberty VI has announced that the company has migrated over 90% of the company’s mobile customers in the U.S. Virgin Islands (USVI). The dedicated technical team continues to optimize the systems while employees continue to actively support customers. The migration process is slated to finish between March and April.
Ravindra Maywahlall, country manager for Liberty VI, said that a team of experts has been working around the clock to solve the technical issues and has implemented a set of solutions to fix them. He also said that the migration process has improved significantly, and the team continues working on optimizing billing and other services such as enhanced and expanded roaming coverage including more networks in over 200 countries.
“We are grateful to our customers for their loyalty and cooperation despite the challenges that some have recently faced. We are working tirelessly to resolve any issues, and I assure you that this process is leading to many permanent advantages,” said Maywahlall.
“This technological transformation will provide our customers with convergent services to meet today’s connectivity, communication and entertainment needs, along with the best customer experience in the market. It will also give us flexibility to create offers, rates, and promotions tailored specifically to U.S. Virgin Islands consumers,” he said.
Most Liberty customers in the USVI have already gone through the migration process, and the company anticipates the majority of the rest will go through it seamlessly over the next couple of weeks. Some customers may experience temporary service interruptions usually resolved easily by updating the device’s operating system or by restarting the device, but in some cases, it may be necessary to change or reconfigure the device or have a SIM card change. To ensure the best migration experience possible, customers are urged to pay attention to the company’s communications, which provide valuable information about the update.
Liberty has a customer education section dedicated to the system update filled with all the necessary information to navigate the process at https://www.libertyvi.com/migration/questions. The company has also reinforced its customer service teams with additional personnel at stores and call centers to be more agile and support customers through this process.
Liberty offers the following tips to ensure a successful migration:
- Make sure your iPhone, iPad and Apple Watch have the latest version of Apple’s operating system.
- Samsung users should verify their software version and follow these instructions.
- If you have received communication that your device is incompatible or requires reconfiguration, call us at 611 or visit a store today.
- Whenever possible, keep the device turned on and connected to Wi-Fi.
- Turn on the Data Roaming function (Settings/Cellular/Cellular Data/Data Roaming).
- Download the WhatsApp application. If your service is interrupted, you will be able to communicate while connected to Wi-Fi.
“Once this process is completed, customers can look forward to experiencing a simplified billing process, improved account management and seamless access to sales and customer service, whether through our website, app, chat or phone. These changes are being made with their convenience and satisfaction as our top priorities,” said Maywahlall.
“Collectively, we have a great number of employees with an amazing wealth of experience, who are committed to our customers. Liberty brings to our market innovation, millions of dollars in investments in infrastructure and technology, hundreds of direct and indirect jobs, and thousands of dollars in donations to non-profit organizations that serve our communities. We have a local base, and, with this transition, we will be a world-class telecommunications company focused 100% on the USVI market,” he said.
If customers experience problems after the migration, Liberty encourages them to call the company’s Mobile Customer Service number 1(833) 641-3035 or visit a Liberty store. Customers who have not been migrated yet and have questions can call 611 or 1(800) 331-0500.
If only someone would actually ANSWER 611! You can let it ring for 30
Minutes and it’s never answered. The “patience” Liberty is expecting is being abused. People are leaving in droves, for good reason. We experience outages (no service) a few times a week. We were recently billed nearly double our normal monthly charge. Text messages sometimes aren’t delivered until the next day – if ever. And still, there is no way to report a mobile outage other than “calling”! Seriously? How do you call when you don’t have service? You can’t make this stuff up! Why is there no online service reporting? They don’t want to know!