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Charlotte Amalie
Friday, April 19, 2024
HomeNewsLocal governmentHuman Services’ Division of Family Assistance Certification Unit Remains Closed

Human Services’ Division of Family Assistance Certification Unit Remains Closed

V.I. Department of Human Services – Division of Family Assistance

On Wednesday, Feb. 28, the SNAP/CASH/Medicaid Certification Unit situated in Mars Hill, Frederiksted, remains closed due to adverse building conditions. The Department of Human Resources regrets any inconvenience this closure may cause to the unit’s valued clients. The closure only affects this unit, other divisions and offices on site will remain open.

While its physical office is temporarily inaccessible, DHS is committed to ensuring that its community members have access to essential services and resources. To facilitate the continued processing of applications and cases, we are providing alternative methods for the submission of documents.

Options for Returning Documents:

1.    Drop Boxes: Clients may utilize the drop boxes located at 4102 Mars Hill, Frederiksted, to securely deposit their documents for both SNAP/CASH and Medicaid programs.

2.    Email: Documents can be submitted electronically via email to the following addresses:

SNAP/CASH: certoffice.stx@dhs.vi.gov

Medicaid: stxmap@dhs.vi.gov

3.    Mail: Clients may also opt to mail their documents via USPS to the address below:

4102 Mars Hill, Frederiksted, VI. 00840

For further inquiries or assistance, individuals are encouraged to contact our offices at 772-7100

The SNAP/CASH/Medicaid Certification Unit understands the importance of timely assistance and assures the community that all submitted documents will be processed promptly, despite the temporary closure of the physical office.

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