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Charlotte Amalie
Monday, February 26, 2024
HomeNewsLocal governmentWAPA Extends Business Hours to Pick Up Water Vouchers From Dec. 4-7

WAPA Extends Business Hours to Pick Up Water Vouchers From Dec. 4-7

(Shutterstock image)
Bottles of water (Shutterstock image)

The Virgin Islands Water and Power Authority (WAPA) will extend business hours next week for eligible customers to collect water vouchers following the previous event held Nov. 18-20 on St. Croix. This additional initiative aims to accommodate those who missed out or had eligibility issues during the prior water voucher distribution window.

Eligible customers can visit WAPA’s Sunny Isles Business Office on St. Croix from Monday, Dec. 4, through Thursday, Dec. 7, during the extended office hours of 5 p.m. to 6 p.m. for voucher pick-up.

In addition to the extended hours for the week of Dec. 4, eligible customers can continue to visit the Sunny Isles Business Office before the expiration date of the vouchers on Feb. 19, 2024, during regular business hours.

Water customers who were unable to collect their water vouchers during the last event are encouraged to check their eligibility and/or pre-register at www.cleanwaterusvi.com. For customers who required assistance establishing their eligibility or have already pre-registered, Customer Service representatives have been reaching out to schedule a pick-up for the vouchers as early as this week.

As a reminder, to qualify for the vouchers, valued at $100, water customers must meet specific criteria:

  • Active WAPA Water Account: Customers should possess an active WAPA water account that has been actively used. For renters or non-account holders, please bring your lease or be prepared to sign an affidavit on-site.
  • Water Usage: Potable water has been used in the past six months (April 2023-Sept. 2023), according to your water bill.
  • Reside in Impacted Areas: La Grange, Strawberry Hill, Stony Ground, Profit, Colquohoun, White Lady, Hannah’s Rest, Whim, William’s Delight, St. John, St. Georges, Diamond (West), Castle Burke, Mon Bijou, Smithfield, Mt. Pleasant (South), Adventure Hill, Grove Place, Barren Spot, Paradise, Sion Farm, Wheel of Fortune and Montpellier (East).

“This additional opportunity reflects our dedication to ensuring our customers have equitable access to essential resources,” said COO of Water Noel Hodge. “We encourage all eligible customers who missed out previously to visit our Sunny Isles Business Office to secure their vouchers,” he said.

WAPA continues to underscore its commitment to supporting the St. Croix community during these challenging times, and it anticipates the vouchers distributed thus far will help alleviate some of the water-related challenges faced by residents in the specified areas.

Please note the water vouchers will expire on Feb. 19, 2024, so WAPA encourages water customers to check their eligibility on www.cleanwaterusvi.com. As a reminder, impacted V.I. Housing Authority, Meals on Wheels (including those on the waiting list), Mutual Homes, Vista Mar and Louis E. Brown residents will receive their vouchers directly from their respective agencies/management offices.

For further information on eligibility or voucher pick-up, individuals can contact WAPA at 773-2250 or email customer.service@viwapa.vi.

For more information, the Department of Health has a hotline for residents with health-related inquiries related to lead and lead testing at 712-6299 and 776-1519. DPNR’s hotline for information on the sampling process is 514-3666.

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