If a SNAP client has received mail from the V.I. Department of Human Services (DHS) SNAP Offices about completing a recertification application, periodic report or letter requesting additional information, that person should pay attention to the due dates on each document received.
If the recertification application, periodic report or letter requesting additional information are not received by the due dates, a client’s benefits would not be automatically uploaded to that client’s card, and this may result in the case being closed.
For first-time applicants, ensure that your application packets are complete, including all mandatory documents, and that you have duly signed the application. SNAP understands the significance of these benefits for a household, and it wants to make sure that every eligible recipient receives them promptly. To avoid any disruptions in benefits, please act promptly and adhere to the specified deadlines.
Please contact your case worker or call the SNAP Certification Offices if you have any questions:
- St. Croix – 772-7100 Ext. 7159; 7192
- St. Thomas- 774-0930 Ext. 4303 or 774-2399
- St. John – 774-0930 Ext. 4303 or 774-2399 or 776-6334 or 776-6335
Option to contact SNAP offices and/or to return the documents:
St. Croix
- In person at 41-B Mars Hill, Frederiksted, VI 00820
- Via USPS at 4102 Mars Hill, Frederiksted, VI 00840-3376
- E-Mail – certoffice.stx@dhs.vi.gov
- Drop box located at 41-B Mars Hill, Frederiksted, VI 00820
St. Thomas and St. John
- In person or via USPS at 1303 Hospital Ground, St. Thomas, VI 00802
- E-Mail – certoffice.stt@dhs.vi.gov
- Drop Box located at 1303 Hospital Ground, St. Thomas, VI 00802
- Drop box located at Multipurpose Building, 307 Enighed, Contant, Cruz Bay, VI 00830
Clients can also check their card balance by calling 1-866-884-2868 or by logging on to
www.fisglobal.com/ebtedgemobile.
For general information, visit the Department of Human Services website at www.dhs.gov.vi or on Facebook at https://www.facebook.com/usvidhs.
