Viya Releases Restoration Update for October 20 – 27

The following is a selection of highlights from the restoration work Viya has been doing or completed the week of Oct. 20-27 on St. Thomas, St. Croix and St. John. Viya crews are dispatched seven days a week assigned to teams including clean-up, running fiber/fiber splicing, wireless tower and network repair, generator fueling and maintenance, damage assessment, daily hotspot verification and channel restoration.

Viya continues to work in tandem with WAPA, following their line crews as they remove and replace poles to ensure that critical fiber lines are not damaged and can be restrung. Viya has taken on close to 50 local contractors to assist in the extensive cleanup in addition to bringing in specialized off-island techs, splicer crews and assessment teams to support the efforts.

October 20

  • Fiber was connected in Sub Base to assists the FEMA ships and spliced for Winward Passage Hotel
  • Troubleshooting performed on the circuit for Scotia Bank on Waterfront on St. Thomas
  • Fiber was raised for Tropical Shipping in Sub Base St. Thomas
  • A firmware upgrade was completed at the cable headend to bring up Channel 8

October 21

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 *    Cleanup crews on St. Croix were able to complete clearing Government Parking Lot, VITEMA, Sunny Isles, Feeder 5, LBJ Pump Station and Carib Villa

*     Cleanup crews on St. Thomas continued clearing in Fortuna/Bordeaux area, and completed Solberg

  • Generator maintenance was completed on St. John on Pastorey and Cruz Bay to power central office and hotspots

October 22-23

  • Wreak out was completed on Cruz Bay/ Mongoose Junction and the National Park
  • Fiber splicing was completed for Merchant’s Bank, Pueblo Supermarket, Scotia Bank
  • An assessment was completed for fiber at the Ritz Carlton and fiber lines were secured at the University of the Virgin Islands
  • Fiber and HFC lines were secured in Frederiksted Town, Sion Farm and JFK Project on St. Croix

October 24

  • St. John assessment team worked with line crews to continue documenting damage and repair needs
  • On St. Thomas, fiber was spliced and run to Home Depot, Antilles Gym (FEMA) and the V.I. Department of Labor
  • Clearing continued in Fortuna/ Bordeaux, Anna’s Retreat and Frydenhoj near the Armory, Lindberg Bay and Frenchtown to remove cables from residents’ property. Poles were also removed from the Smith Bay areas and cleared with cables from the Fort Christian Parking Lot

October 25-26

  • Surveying continued for VI Cargo, The Palms at Pelican Cove, Tropical Shipping and the STX Avis on St. Croix, also for Coral World on St. Thomas
  • Cables were secured along Queen Mary Highway, in Gallows Bay, La Grande Princesses and La Reine
  • Fiber splicers worked on WTJX and alongside WAPA crews on Christiansted Town Feeder 2-A, 5 and Feeder 4a which services Red Brick, the Richmond Area, Estate Ruby, JLH, Peppertree, Mill Harbour, Colony Cove, Kennedy Barren Spot, Strawberry, Ginger Thomas

October 27

  • A new pole was placed to secure fiber and HFC service in Christiansted Town
  • Fiber and HFC cables were attached to WAPA poles in Sunny Acres, St. Croix

Other Viya Information

Viya’s main customer service number: 1-340-777-VIYA is operational. Call between 8 a.m. and 5 p.m., Monday through Saturday, with questions regarding billing or service. The Customer Experience Centers are open on St. Thomas (Tutu Park) and St. Croix (Estate Diamond), from 8 a.m. to 5 p.m., Mondays through Saturday. The St. John office in Marketplace remains closed due to necessary repairs. Viya encourages customers to visit its website www.viya.vi for regular updates as well as follow it on Facebook or Twitter @ViyaUSVI.

VIYA-WIFI Hotspot Information

St. Thomas: Cyril E. King Airport, Airport Road, Charlotte Amalie West;  GERS Building, 3438 Kronprindsens Gade;  Viya Charam Building, Kronprindsens Gade, behind GERS building; Crown Bay Marina, Crown Bay; Yacht Haven Grande, Long Bay Road, Charlotte Amalie;  Havensight, Buccaneer Mall;  Havensight, Port of Sale;  Viya Customer Experience Center, across from Tutu Park Mall (available only during office hours);  Red Hook — Moe’s Supermarket, facing Ferry Dock and facing parking lot; Red Hook – AYH, Molly Malone’s and Caribbean Saloon

St. John: Cruz Bay; Pastory Area

St. Croix: Verne I. Richards Veteran Memorial Park, Strand Street, Frederiksted; Henry E. Rohlsen Airport, Christiansted; Plaza Extra East, Queen Mary Highway, Christiansted; Plaza Extra West, Frederiksted (by front door); Government House, Christiansted Bypass at King Cross Street, Christiansted (at security gate);  VITEMA, King Street and King Cross Street, Christiansted (2nd floor); Cost U Less, 4300 Sion Farm, Christiansted; Laundry Time, Laundromat, 2019 Mt. Welcome Road, Christiansted; Ancilmo D. Marshall Command Center, VIPD, Richmond, Christiansted; Viya Customer Experience Center, 4006 Estate Diamond, Christiansted

Coming soon: St. Croix: King Street, Frederiksted; Five Corners, Christiansted; Sunny Isle, Christiansted; La Grande Princesse, North Side

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