82.1 F
Charlotte Amalie
Tuesday, May 24, 2022
HomeBusinessSt. Thomas businessJ.D. Power Names The Ritz-Carlton Hotels Tops in Customer Satisfaction

J.D. Power Names The Ritz-Carlton Hotels Tops in Customer Satisfaction

The J.D. Power 2016 North America Hotel Guest Satisfaction Index Study has just named The Ritz-Carlton Hotel Company LLC a top luxury brand for guest satisfaction. The company has topped its own rating in 2015 by an additional four points. This year’s total points are 896, which is the highest ever recorded.
The hotel company has achieved this recognition consistently for the past six out of seven years, and it currently has the highest ranking achieved to date by any luxury brand.
“To earn top honors in J.D. Power is truly rewarding. To achieve the highest score in the history of the study is really a tribute to the commitment of our 40,000 ladies and gentlemen around the world. Every day they surpass the expectations of our guests with the level of exceptional service they deliver. This recognition belongs to each and every one of them for all that they do to make The Ritz-Carlton the iconic symbol of luxury in lodging,” said Herve Humler, president and chief operating officer of The Ritz-Carlton.
The J.D. Power study, now in its 20th year, measures overall guest engagement and satisfaction over a total of eight guest touch points, including the reservation process, check-in/check-out efficiency, guest room accommodations, food and beverage, hotel services, facilities, as well as cost and fees. Satisfaction is calculated on a 1,000-point scale.
Notably, the report found that Overall Satisfaction is 40 points higher among guests who post comments to social media.
About the study: The 2016 North America Hotel Guest Satisfaction Index Study is based on responses gathered between June 2015 and May 2016 from more than 63,000 guests in Canada and the United States who stayed at a hotel in North America between May 2015 and May 2016.
For more information about the 2016 North America Hotel Guest Satisfaction Index Study, visit: http://www.jdpower.com/resource/jd-power-north-america-hotel-guest-satisfaction-index-study
 

Print Friendly, PDF & Email
Keeping our community informed is our top priority.
If you have a news tip to share, please call or text us at 340-228-8784.




Support local + independent journalism in the U.S. Virgin Islands

Unlike many news organizations, we haven't put up a paywall – we want to keep our journalism as accessible as we can. Our independent journalism costs time, money and hard work to keep you informed, but we do it because we believe that it matters. We know that informed communities are empowered ones. If you appreciate our reporting and want to help make our future more secure, please consider donating.



STAY CONNECTED

20,771FansLike
4,722FollowersFollow

FROM FACEBOOK

Comments Box SVG iconsUsed for the like, share, comment, and reaction icons
This message is only visible to admins.
Problem displaying Facebook posts.
Error: Server configuration issue