Pentagon Federal Credit Union has opened its first physical financial center on St. Thomas. The branch opened for business Dec. 29, 2025, and a grand opening celebration is scheduled for Jan. 27.
The St. Thomas financial center offers member services, including live teller service, Saturday teller service, and a 24/7 walk-up ATM. Members can also access checking accounts, savings accounts, loans, and credit cards. The branch is open Monday through Friday from 9 a.m. to 5 p.m., with Saturday hours from 9 a.m. to 1 p.m.
The PenFed Tutu Park Financial Center is located at 4605 Tutu Park Mall, Suite 189, near the entrances by the food court. PenFed chose the Tutu Park Mall location because of its central role on the island, a spokesperson said.
“The Tutu Park Mall is a one-stop shopping experience offering over 60 national and regional retail stores, including luxury services, dining options, and events,” the spokesperson said.
Accessibility was another factor in the decision.
“In addition, it is a major bus stop for the island’s VITRAN system, which benefits locals and tourists with accessibility,” the spokesperson said. “The Tutu Park Mall location on Highway 38 serves as a key transportation point and a central gathering spot, with ample parking.”
Credit unions operate differently from traditional banks, the spokesperson said.
“Credit unions provide the same products and services as banks, but with unmatched service, convenience and cost,” the spokesperson said. “Credit unions are nonprofit institutions, and we’re owned and operated by our members, versus being owned by stockholders.”
Because of that structure, profits are returned to members through lower rates or reduced fees, or no fees at all, the spokesperson said. Credit unions also follow a “People Helping People” philosophy focused on serving their communities.
“We’re completely committed to the communities we serve, whether that’s a national community like service members and veterans, or a local community, like a university. Credit unions care deeply about those we serve and engage in remarkable philanthropy to better our communities — not just financially, but in a lot of other ways too,” the spokesperson said.
“So, whether you are an existing member or a prospective new member to our PenFed organization, we welcome you to the first PenFed financial center on St. Thomas,” the spokesperson said.
