The Virgin Islands Department of Human Services, Division of Family Assistance, confirms that full November Supplemental Nutrition Assistance Program benefits were successfully posted to client Electronic Benefit Transfer accounts last Thursday Evening. With the conclusion of the federal shutdown and the restoration of national SNAP systems, benefit files were transmitted and processed under normal operating procedures.
Earlier this month, DHS implemented a locally funded emergency relief measure to maintain continuity of food access during the federal disruption. Under this special action, the Department of Finance executed a one-time manual issuance of paper relief checks—equal to half of each household’s normal monthly SNAP allotment—based on DHS-provided eligibility files. These payments were processed outside of the federal EBT system to ensure immediate local support. This evening’s benefit load reflects the full federal SNAP entitlement for November 2025.
The Department of Human Services extends its appreciation to Governor Albert Bryan Jr., the Bryan-Roach Administration, the 36th Legislature of the Virgin Islands, the Department of Finance, the Office of Management and Budget, Programming Solutions Inc., the U.S. Postal Service and DHS Division of Family Assistance Staff, for their ongoing support and collaboration in ensuring the effective administration of SNAP benefits across the Territory earlier this month, and for their strategic efforts in helping DHS identify solutions to continue serving clients during the federal shutdown.
For additional information, clients may contact the Division of Family Assistance at:
St. Croix – Phone: (340) 772-7100 Ext. 7159; 7166; 7066; 7012
St. Thomas – Phone: (340) 774-0930 Ext. 4303; or (340) 774-2399
St. John – Phone: (340) 774-0930 Ext. 4275; (340) 725-6221; or (340) 776-6334
Clients can also check their card balance by calling 1-866-884-2868 or by logging on to the EBT App at
www.fisglobal.com/ebtedgemobile
