The Virgin Islands Department of Human Services (VIDHS) Division of Family Assistance, Certification Unit continues its ongoing efforts to inform clients and the community of the advantage of timely submission of applications and other documents.
The Certification Unit reminds all Supplemental Nutrition Assistance Program (SNAP/CASH) households in the U.S. Virgin Islands of the approaching deadline for the submission of important recertification applications, periodic reports and additional information documents.
Here is what clients need to know:
- Review Due Dates: It is important that you carefully review the due dates specified on each document you have received. These due dates are critical to maintaining your benefits without interruption. Please include all copies of the requested documents along with your recertification package or Periodic Report (if you have any changes to your household).
- Timely Submission: Failure to submit your recertification applications, periodic reports or requested additional information by the designated due dates may result in the suspension of your benefit uploads to your EBT card. In some instances, this may lead to the closure of your case, and you will have to reapply.
- First-Time Applicants: If you are a first-time applicant, please ensure the following:
- Complete your application packets in full to avoid delays.
- Include COPIES OF ALL MANDATORY documents.
- Include your full name; mailing and physical address; sign and date your application for processing.
- Helpful tip: Please ensure that your case number is on all your documents.
Please contact your case worker or call the Certification Unit Offices with any questions at:
St. Croix – Phone: 772-7100 ext. 7159 or 7166
St. Thomas – Phone: 774-0930 ext. 4303 or 774-2399
St. John – Phone: 774-0930 Ext. 4303; 774-2399 or 776-6334
Options to contact DHS offices and/or to return your documents:
St. Croix
In person at 41-B Mars Hill, Frederiksted, VI 00820
Via USPS at 4102 Mars Hill, Frederiksted, VI 00840-3376
E-Mail – certoffice.stx@dhs.vi.gov
Drop box located at 41-B Mars Hill, Frederiksted, VI 00820
Facsimile: (340) 772-9591
St.Thomas/ Water Island and St. John
In person or via USPS at 1303 Hospital Ground, St. Thomas, VI 00802
E-Mail – certoffice.stt@dhs.vi.gov
Drop Box located at 1303 HospitalGround, St. Thomas, VI 00802
Drop Box located at Multipurpose Building, 307 Enighed, Contant, Cruz Bay, VI 00830
Facsimile: (340) 777-5449
Clients can also check their card balance by calling 1-866-884-2868 or by logging on to the EBT App at www.fisglobal.com/ebtedgemobile
The V.I. Department of Human Services website is www.dhs.gov.vi
