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WAPA Fails to Bill Hundreds of Customers

Oct. 31, 2008 — About 500 V.I. Water and Power Authority customers on St. Thomas didn't receive their bills in October. And the majority of WAPA's St. Croix customers didn't have their meters read or bills sent because meter readers were occupied with making repairs after Hurricane Omar.
Bills with payment due dates of Oct. 27 and beyond for customers on several routes of St. Thomas cycles 51 and 52 were apparently not received by those customers.
"Something happened between WAPA and the post office," WAPA spokesman Cassandra Dunn said. A WAPA investigation was inconclusive, she said.
The cycle number sits in the box sandwiched between the account number box and the bill date box. It refers to the date when your bill is sent out.
Delinquent notices were sent to those customers who didn't receive their bills. These notices were issued in the original amount without late payment charges. While no late charges are included, payment will be expected within 10 days of the notice date in order to avoid disconnection.
On St. Croix meters on cycles 3 through 16 were not read during the period of Oct. 15 to Oct. 31. While meter reading on St. Croix will commence on Monday, Nov. 3, those customers who were not read in October will receive an estimated bill, which will be due in November.
The estimates will take into account the reduced electricity consumption after Hurricane Omar. Customers in the same cycles will also receive a second bill in November which will balance the estimated bill. They will be due in December.
Customers who want a break down of the total charges on the delinquent notices may visit www.viwapa.vi if they already have a PIN number. They may also request a statement by sending an email to customerservice@viwapa.vi. Customers can also fax 714-7676 with their request or may come into the Customer Service Office in Sub base.
Customers without a PIN are invited to apply for one on WAPA’s website. The website contains useful information concerning their accounts, including consumption history. Additionally, payments can be made via the website.

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