75.7 F
Charlotte Amalie
Thursday, April 18, 2024
HomeNewsArchivesCingular Is Driving Him Crazy

Cingular Is Driving Him Crazy

Dear Source:
Cingular's driving me crazy. Has anyone tried dialing 913 for information? When you do, you get a recording advising that the call cannot be completed as dialed.
Have you tried dialing 611 to get customer service? When you do, you get a recording advising that to continue in English you should press the star key. When you press the star key the message continues in Spanish.
Frustrated by my inability to speak Spanish, I called Cingular's local number 777-7777, but whom did I get? You guessed it—Puerto Rico. At least than I was able to press 1 and speak to a woman in English.
After relating my problems, she consulted with a supervisor and explained to me that the 913 information problem must be due to the digits on my cell phone not operating properly. Obviously my wife's phone and neighbors' phone then must also be defective.
As for the "nothing but Spanish" 611 number, I was told that they had been aware of this problem for some time, but all I had to do was call 340-690-5000 and I would get customer service in English.
After digging very deep for a Thank You, I hung up and dialed the number I was given. Guess what? I got a recording that the number was no longer in service. At least the recording was in English.
I can't imagine a phone company being run any worse. On second thought, if the local government took it over———
Wally Leopold
Lovango Cay, V.I.

Editor's note: We welcome and encourage readers to keep the dialogue going by responding to Source commentary. Letters should be e-mailed with name and place of residence to source@viaccess.net.

Print Friendly, PDF & Email
Keeping our community informed is our top priority.
If you have a news tip to share, please call or text us at 340-228-8784.

Support local + independent journalism in the U.S. Virgin Islands

Unlike many news organizations, we haven't put up a paywall – we want to keep our journalism as accessible as we can. Our independent journalism costs time, money and hard work to keep you informed, but we do it because we believe that it matters. We know that informed communities are empowered ones. If you appreciate our reporting and want to help make our future more secure, please consider donating.