On Wednesday, April 21, one of Viya’s fiber optic cables on St. Croix was cut when a landowner was drilling holes along the property line and utility easement of the roadway. This incident highlights how critical the Call Before You Dig Notification Center would be. Had the landowner notified the Virgin Islands Department of Public Works (DPW) of its activities, Viya would have had the opportunity to indicate the presence of its cable and this incident could have been avoided.
Viya believes in collaborating with DPW and other stakeholders to proceed with all due haste to establish the Notification Center so that the community may avoid future incidents and better serve residents.
Viya thanks its customers for their patience during this avoidable service interruption, which affected thousands of subscribers.
To reduce further inconvenience to its customers, it will automatically issue out of service credits to affected customers on their next month’s bill.
The network is now fully restored. If, however, customers in the previously affected areas still do not have connectivity, the Viya team is happy to help customers at 777-Viya (8492).
