80.3 F
Charlotte Amalie
Sunday, June 23, 2024
HomeBusinessSt. Thomas businessWAPA to Modify Disconnection Time for Delinquent Electrical Accounts

WAPA to Modify Disconnection Time for Delinquent Electrical Accounts

In the ongoing effort by the Virgin Islands Water and Power Authority (WAPA) to fully implement various components of its Automated Metering Infrastructure or AMI System, it will modify the way it disconnects delinquent electrical accounts. Beginning Tuesday, July 5, delinquent accounts will be disconnected at 6:30 a.m.
“The morning disconnects provide ample opportunity for customers to make payment arrangements during the authority’s business office operating hours to have their electrical service restored,” said WAPA’s Interim Executive Director Julio Rhymer Sr.
He noted that presently disconnection for delinquent accounts takes place at the end of the day, which makes it more difficult for the customers to get their accounts cleared and service restored. Since disconnection dates vary by cycle and route, customers are urged to pay particular attention to all WAPA bills and disconnection notices to avoid service interruptions, he said.
In late 2014, WAPA deployed the AMI system in the St. Thomas-St. John District. The system’s communication equipment was installed, and AMI towers were erected and commissioned to begin relaying data collected from customer smart meters to WAPA’s facilities. It began the initial build out of AMI on St. Croix in mid-2015, which are now 75 percent complete, with the installation of smart meters and have received authorization to install the final tower needed for data relay.
One component of the AMI system is the Automatic Meter Reading (AMR) program. The new smart meter has the ability to record the consumption data and communicate it directly to WAPA’s communication center. The AMR program advances WAPA’s ability to obtain billing information based on the recorded information from the smart meter, and it allows customer service representatives to have access to real-time customer account information.
Once fully implemented, the AMI system will serve to reduce meter tampering, quickly identify faults in the electrical transmission and distribution system, lay the communications ground work for a smart grid, offer quick access to consumption data, decrease operational costs, provide for more accurate billing and reduce turnaround time for customers who are relocating.
The system will also allow customers to better manage their consumption methods and costs by monitoring energy usage in their homes and businesses in real time through a Web portal that will come online in the months ahead. In order to take full advantage of the many initiatives that come with AMI as build-out continues, customers are encouraged to ensure their information is updated WAPA’s system by calling or visiting the Customer Service Office.

Print Friendly, PDF & Email
Keeping our community informed is our top priority.
If you have a news tip to share, please call or text us at 340-228-8784.

Support local + independent journalism in the U.S. Virgin Islands

Unlike many news organizations, we haven't put up a paywall – we want to keep our journalism as accessible as we can. Our independent journalism costs time, money and hard work to keep you informed, but we do it because we believe that it matters. We know that informed communities are empowered ones. If you appreciate our reporting and want to help make our future more secure, please consider donating.