The Veterans Administration Caribbean Healthcare System (VACHS) recently contracted services with Data Base Marketing to update veterans’ mailing addresses to conform with U.S. Postal Service requirements and the VA computerized record system format.
On Sept. 11, the contractor updated the VACHS database for approximately 89,000 patient addresses in the computerized system. On Oct. 1, the VA confirmed that some addresses were unintentionally updated incorrectly.
Due to this computer system update, some individuals may have received medication(s), correspondence or other items addressed to and intended for another individual.
If an individual received medication(s), correspondence or items addressed to another individual from the U.S. Department of Veterans Affairs between Sept. 11 and Oct. 15, they are urged to immediately contact the Customer Call Center at (787) 641-5252 for further instruction.
If a VA patient ordered prescription medications that they have not yet received, they are urged to immediately contact our Customer Call Center at (787) 641-5252 for further instruction.
Clinical staff from the VA Caribbean Healthcare System is making contact, by phone where possible and through certified letter, to all impacted individuals to explain the situation and to inform them about actions to be taken.
The VA Caribbean Healthcare System sincerely apologizes for this error and has taken measures to ensure the issue has been corrected and will not happen in the future.
