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Viya Reaches Major Network Restoration Milestones

Viya, the leading telecommunications provider in the territory, has announced a major network restoration milestone that positions the company to complete the restoration of wired communications in the U.S. Virgin Islands, shortly.

Viya completed this latest portion of the arduous restoration project on schedule based on projections provided to the V.I. Public Services Commission on June 15. At that time, Viya pledged to complete St. Croix node reconstruction on June 19 and St. Thomas by June 30, and both promises have been met.

Viya’s CEO Alvaro Pilar said, “I am very pleased that we have reached this important milestone. We know, however, that there are still customers who are awaiting service because we still must connect the drop to the home and optimize the service.”

The restoration time depends on the severity of damage in a given estate and whether work is required inside the customer’s home. The sweep and certification process, which will improve the quality of service on the network, has already begun and is targeted for completion by July 31. The completion of drops and installation of the wires to homes and businesses is scheduled for Sept. 30.

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“We are asking Viya customers on St. Croix and St. Thomas to contact our office at 777-Viya (8492) to schedule an in-home/on-site visit if all of your Viya equipment is plugged in and you still do not have service. In St. Croix and St. Thomas, we are now focused solely on reconnecting customers,” he said.

In an effort to ensure that there are no further delays to wired service restoration, Viya is requesting that customers who do not have an address on their home or business post their physical address in a location that is clearly visible from the roadway. Visible signage will make it much easier for Viya’s technical team to locate a home or business when they are restoring the area.

For service repairs and assistance with high-speed data/Internet service, Viya customers should dial 777-Viya (8492). The hours of operation are 8 a.m. to 6 p.m. from Monday through Friday and on Saturday, Sunday and holidays from 8 a.m. to 4 p.m. Please have available the telephone number, statement number, address, description of problem and brief directions.

“Viya expects to complete construction of the final two nodes on St. John by July 31, and we look forward to getting all of our customers back in service within the next 90 days. On behalf of the Viya team, I want to extend heartfelt thanks to our customers for their patience as we have worked diligently to completely rebuild and improve our network,” said Pilar.

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