WAPA Launches ‘No Customer Left Behind’ Campaign

Virgin Islands Water and Power Authority

WAPA will begin a ‘No Customer Left Behind’ campaign on St. Croix and St. Thomas on Wednesday, Jan. 17.  Like the ongoing effort on St. John, this program is aimed at reconnecting all customers who can be restored to the electric grid but were bypassed during the first phase of service restoration.

           “As the territory-wide restoration effort nears completion, the No Customer Left Behind campaign will allow residents in both districts an opportunity to inform WAPA if they have not yet been restored. This includes customers who are either missing service connections to their weather heads, missing meters, or who were bypassed because their weather head and/or meter base was not ready to be reenergized in previous stages of the restoration,” said Clinton Hedrington Jr., acting executive director / CEO of WAPA.

           Three hotline numbers have been established: St. Croix, 340-715-8022, St. John, 340-715-8020 and St. Thomas, 340-715-8021. In addition, WAPA has established texting options for customers to request restoration. Customers can text their account number and request restoration of service to the following numbers: 244-9004 on St. Croix and 244-8072 on St. Thomas-St. John.

The customer’s information will be collected by a WAPA employee and will then be channeled to the appropriate divisions so restoration can be scheduled.

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“The goal is once a customer makes contact with the No Customer Left Behind hotline, assuming all documentation is in order, that customer will be restored within three days,” Hedrington said.

Customers who cannot experience service restoration within three days will be contacted and provided with a projected restoration date.

As of Monday, more than 46,000 customers have been restored territory-wide, which represents approximately 95 percent of customers eligible for restoration.          

APA customers who have not yet been restored are encouraged to call or text the No Customer Left Behind hotline on their respective island.

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