As the Virgin Islands Water and Power Authority (WAPA) continues its restoration of service across the territory, it is working toward increased levels of normalcy. WAPA is sympathetic to the hardships faced by the residents of the Virgin Islands as a result of hurricanes Irma and Maria.
While WAPA has attempted to ease the burden of customers, billing for services rendered can no longer be postponed; therefore, it advises customers that billing operations resumed on Monday, Dec. 18.
The current bills represent charges for electrical and potable water service provided prior to September 6, 2017. While customers are required to make payment on these bills, all late fees that would ordinarily be applied to delinquent accounts will be waived for this billing period.
The authority appreciates the public’s understanding during this process and reminds its customers that there are several options for paying WAPA bills: on line at www.viwapa.vi , at Customer Service Offices or at the payment kiosks, which are now temporarily located at the customer service offices, and at local banks.