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Thursday, April 18, 2024
HomeNewsLocal governmentDHS Explains D-SNAP’s EBT Cards Delays

DHS Explains D-SNAP’s EBT Cards Delays

V.I. Department of Human Services

Residents may experience a delay in D-SNAP benefits being posted to their EBT card due to Internet connectivity challenges, according to a press release from the V.I. Department of Human Services (DHS). 

“On behalf of the hardworking D-SNAP team, I apologize for any inconvenience that this has caused. We appreciate the public’s patience and cooperation.  Approval for a three-day extension for the operation of the D-SNAP Program has been granted by Food and Nutrition Services (FNS),” Said DHS Commissioner Felecia L. Blyden.

DHS reminds D-SNAP applicants of the following:

  • Applicants can access their benefits by calling (866)884-2868.
  • Benefits are available for one year from the date of issuance.
  • No replacement cards will be issued for the Disaster Benefits.
  • EBT cards can be used at authorized USDA retailers nationwide; look for Quest logo.
  • D-SNAP can only be used to purchase food products and for plants and seeds to grow for households to eat.
  • An approval to extend the U.S. Virgin Islands’ hot foods waiver through Dec. 29, 2017, has been approved by FNS.
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