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Charlotte Amalie
Tuesday, February 27, 2024
HomeNewsArchivesInnovative Restores Service After DNS Failure

Innovative Restores Service After DNS Failure

Innovative Wireless service has been restored to on-island Wireless customers who are not roaming, the company announced late Friday night.

The original outage was caused by multiple DNS server failures, according to the original statement from the company announcing the outage. The outage impacted all wireless customers throughout the territory, preventing data capabilities on Innovative’s wireless network.

Customers presently roaming are still being affected by the outage, according to Innovative.

“Service has been restored to on-island Innovative Wireless customers,” Matt Muckelbauer, senior vice president and chief technical officer, said in a statement. “We apologize for any inconvenience this may have caused our customers and we will continue to work to ensure that the problem does not reoccur.”

For cable TV or phone repairs, Innovative customers calling from landlines should dial 912. Customers using wireless phones can reach the repair center at 340-778-1742. Please have available the telephone number, statement number, address, description of problem and brief directions. For assistance, Innovative PowerNet customers should call 340-714-700.

Innovative customers may also report a service problem online by logging on to www.innovativevi.net, clicking on the “Contact Us” button at the top right of the home page and selecting “Repair Center” as the subject in the “Submit An Inquiry” section.

Customers may also e-mail their report directly to the following address: svcupdt1@innovativevi.net.

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