76.7 F
Charlotte Amalie
Friday, March 29, 2024
HomeNewsArchivesTelephone Service Restored in Some Areas of Charlotte Amalie

Telephone Service Restored in Some Areas of Charlotte Amalie

Apologizing to customers still without telephone service in Charlotte Amalie, and to others inconvenienced by the outage, Innovative issued a press release Wednesday stating that service had been restored to many businesses and residences.

“On Monday, someone damaged a major cable in Charlotte Amalie when a jackhammer was used to excavate on Norre Gade,” Innovative Sr. Vice President of Network Operations Terry Falls said. “As a result of this damage to Innovative’s facilities, hundreds of residential and business subscribers were rendered without service.”

On Wednesday, Falls said that service was restored to many locations, including Government House, the Ron de Lugo Federal Building and Courthouse, the Theodore Tunick Business Complex and Bluebeard’s Castle Hotel.

The affected locations include Agnes Fancy, Commandant Gade, Dronningens Gade, Hospital Ground, Jeppesgang Gade, LerkenLund, Norre Gade, Prindsens Gade and Taarenberg.

Innovative’s crews are addressing the outage and will continue to work until telephone service is fully restored, the release indicated.

For cable TV or phone repairs, Innovative customers calling from landlines should dial 912. Customers using wireless phones can reach the repair center at 778-1742. Innovative PowerNet customers should call 714-3700.

Innovative customers may also report a service problem online by logging on to www.innovativevi.net or emailing svcupdt1@innovativevi.net.

Print Friendly, PDF & Email
Keeping our community informed is our top priority.
If you have a news tip to share, please call or text us at 340-228-8784.

Support local + independent journalism in the U.S. Virgin Islands

Unlike many news organizations, we haven't put up a paywall – we want to keep our journalism as accessible as we can. Our independent journalism costs time, money and hard work to keep you informed, but we do it because we believe that it matters. We know that informed communities are empowered ones. If you appreciate our reporting and want to help make our future more secure, please consider donating.