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DLCA Gives More Weekly Consumer Tips

June 13, 2009 – The Department of Licensing and Consumer Affairs releases another part in its series of weekly tips that provide consumers with helpful and pertinent information they can use to be more informed and educated on their rights.
"The mission of DLCA is clear; we are charged with assisting, educating and protecting consumers. It is our hope that these tips will provide consumers with the tools to safeguard themselves from being taken advantage of and falling victim to deceptive practices. It is also very important during these hard economic times that consumers are able to make wise financial decisions and get the most for their money," said Commissioner Wayne Biggs.
Last week the final installment of consumer tips for purchasing a used car was released. This week DLCA will highlight information that consumers should consider when taking a vehicle to be serviced or repaired.
Whenever you take a vehicle to be serviced or repaired:
· Choose a reputable repair shop. Look for shops that display various certifications that are current. Check with the Consumer Protection Service Division of DLCA for the shop's record, specific information such as consumer complaints. Additionally, check with the Licensing Division of DLCA to ensure that the shop has a current business license.
· Describe the symptoms of the problem. Don't try to diagnose the problem.
· Ensure that you are taking the vehicle to the appropriate repair personnel for what you need done. Some shops specialize in a particular area such as bodywork or engines/transmissions.
· Make it clear that work cannot begin until you have a written estimate and give your okay. Never sign a blank repair order. If the problem cannot be diagnosed on the spot, insist that the shop contact you for authorization once the trouble has been discovered.
· Ask the shop to keep the old parts for you.
· Follow the warranty instructions if a repair is covered under warranty.
· Get all repair warranties in writing and keep copies of all paperwork.

Look for additional consumer tips on servicing or repairing a car next week.

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