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HomeNewsArchivesWAPA to Estimate March Bills for 2 St. Croix Cycles

WAPA to Estimate March Bills for 2 St. Croix Cycles

March 13, 2009 — Some St. Croix customers of the V.I. Water and Power Authority will receive estimated bills for their March usage instead of their regular bills.
WAPA is sending St. Croix customers whose accounts are included in meter reading cycles three and four bills, issued on March 13, that will be estimated for a period of 28 to 32 days, according to a press release from Cassandra Dunn, director of customer services and communications.
Customers can locate their cycle number next to the account number on the billing statement. The letter "E" will appear on the bill next to the number of reading days to indicate that the bill has been estimated. Estimates will be computer-generated and based on an average of the three previous months’ readings.
Computer network problems from the temporary move of customer service operations from the Sunny Isle headquarters to the Innovative Building in Estate Diamond earlier this month necessitated the estimates. The billing department was unable to download March’s actual meter readings for those two cycles as scheduled, presenting only two alternatives for billing — a 60-day billing in April based on combined readings for March and April or a less costly estimated bill for a one month period.
Actual readings on cycles three and four in April will balance the estimated billings. Estimated bills will be due for payment on April 3.
Cycle three routes include Clifton Hill, Bethlehem Village, Profit Hills, Kingshill, Fredensborg, Mon Bijou, Little Fountain, Castle Burke, Enfield Green, Lower Love and adjacent areas. Cycle four routes include Paradise, Mount Pleasant, Adventure, Golden Grove, Plessen, St. George, Diamond, William’s Delight and adjacent areas.
The temporary move of the St. Croix service center was required to perform emergency repairs. The offices were closed last week for environmental problems.
The problems began when fumes from roofing repair materials entered the building, causing employee discomfort. Efforts to alleviate the odors created other problems that subsequently required cleaning air vents and other measures to guarantee air quality standards.
The Sunny Isle office was reopened this week, but repairs to the telephone network continue.
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