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HomeNewsArchivesWAPA Informs Customers of October Billing Problems

WAPA Informs Customers of October Billing Problems

Oct. 31, 2008 – The Virgin Islands Water and Power Authority its St. Thomas and St. Croix customers of issues concerning October billings. Billing statements with payment due dates of Oct. 27 going forward for customers on several routes of St. Thomas Cycles 51 and 52 were apparently not received by those customers. Delinquent notices have been sent to those customers; however, these notices were issued in the original amount without late payment charges. While no late charges are included, payment will be expected within 10 days of the notice date in order to avoid disconnection.
Customers needing a breakdown of the total charges on the delinquent notices can get one online at www.viwapa.vi if they already have a PIN number or can request a statement by sending an e-mail to customerservice@viwapa.vi. Customers can also fax 714-7676 with their request or may come into the Customer Service Office in Sub Base.
Customers without a PIN are invited to apply for one on WAPA's Web site as useful information concerning their accounts, including consumption history, is readily available and payments can be made.
On St. Croix, due to Hurricane Omar, meters on cycles 3 through 16 were not read during the period of Oct. 15-31, while meter-readers were reassigned to assist in power restoration. While meter reading on St. Croix will commence on Monday, Nov. 3, those customers who were not read in October will receive an estimated bill, which will be due in November. These estimates will take into account the reduced electricity consumption after the hurricane. Customers in the same cycles will also receive a second bill in November, which will balance the estimated bill and will be due in December.

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