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Choice Communications Opens New Service Center

Feb. 28, 2005 – Choice Communications celebrated the opening of its new Customer Service Center Friday with reception and ribbon-cutting ceremony. In attendance at the late-afternoon event were members of the St. Thomas-St. John Chamber of Commerce that partially sponsored the event, senators from the 26th Legislature, Choice representatives and customers as well as members of the community.
The new customer service center, located at Al Cohen's Mall in Havensight, offers features such as allowing paying customers access to a cashier without ever entering the center. It also includes a cashier window inside the center, and a receptionist dedicated solely to customer service, according to Steve Parrish, Choice chief executive officer. "We are very excited to be able to provide a facility to our customers that encompasses ease of service," Parrish said, adding, "In addition to renovating the existing area to provide our customers with a pleasant experience, we will also be changing our telephone system and installing an Automated Call Distributor."
Parrish said the ACD, customers to easily find department they are seeking, while providing Choice with information that the company can use to further improve the telephone service system.
"This center is a team effort, not only by our staff, who planned long and hard and were able to make this concept a reality for everyone, but also by our customers, who were extremely patient while we resided in a temporary location, "Parrish said. "Now we can take care of them in a comfortable and efficient manner."
For more information on the digital television, wireless Internet and dial-up services offered by Choice go the their Web site at www.viaccess.net.

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