Delegate Donna M. Christian-Christensen announced Thursday that the U.S. Immigration and Naturalization Service (INS) now provides nationwide live telephone assistance with a single toll-free number. Customers can receive consistent, accurate information on immigration benefits and services by dialing 1-800-375-5283.
This centralized telephone information service, part of the INS National
Customer Service Center (NCSC) initiative, helps customers avoid inconvenient, time-consuming visits to INS offices and allows local offices to focus and improve services that can only be provided locally.
The telephone service is available in English and Spanish across the United
States, including Puerto Rico and the U.S. Virgin Islands.
It features automated, self-service options 24-hours a day, seven days a week, with connection to live assistance available Monday through Friday from 8 a.m. to 6 p.m. (EST).
"This is an excellent resource for residents who need immediate
information about their immigration issues. I hope that those in need will
take advantage of such direct access to the INS," Christensen said.
The menu of automated options provides basic eligibility and how-to
information, as well as the ability to order forms.
Customers requiring more or other information are transferred to customer service representatives. More complex inquiries are then transferred to INS
information officers.
Residents can also access in formation on the Immigration and Naturalization Service website at www.ins.usdoj.gov.
